JAMMU: At a meeting today to assess the adoption and accessibility of digital services in the UT, Chief Secretary Atal Dulloo stated that the IT Department should start building internal capacity in order to provide real solutions to users from all segments of our society. The CEO, JaKeGA; SIO, NIC; and other officers from the relevant departments were present at the meeting in addition to the Commissioner Secretary, IT. The Chief Secretary went on to say that technology is the answer to the majority of problems that the human race is currently facing. He made it clear that the Department’s top priority should be a multifunctional digital platform that provides sincere answers to the problems encountered by people from all walks of life.He went on to explain that once all services are made available to the public online, it is imperative to make them more easily and quickly accessible for all potential users of the UT. He urged that some of the main topics of this platform should be the information and support that people require in relation to horticulture, agriculture, skill development, entrepreneurship, credit, and grievance resolution. Dulloo placed a strong emphasis on creating an interactive grievance redressal mechanism that updates complainants on the status of their complaints on a regular basis. In order to guarantee that distant parts of the UT also had enough VLEs to provide services to people’s doorsteps, he also requested an increase and distribution of VLEs.To guarantee applicants receive e-services on time without physically visiting offices, the Chief Secretary recommended that strict guidelines be made for adhering to deadlines set under the Public Service Guarantee Act (PSGA). He urged them to compile a list of the negligent officials who consistently violate these deadlines so that appropriate legal action can be taken against them. In order to improve the convenience and accessibility of these services, the Chief Secretary ordered that all application formats be made simpler so that users of all skill levels could easily utilise them. He requested that ongoing IEC campaigns be conducted to educate the public about the advantages and accessibility of online services.He even demanded that an analysis be done on all the services to determine their uptake by users and their penetration in all the districts. He even requested that a strong data recovery and cyber security plan be created for the online office. He instructed them to make sure that only real-time data backups are performed. Prerna Puri, the commissioner secretary for information technology, told the audience during her presentation that the department has significantly increased the number of online services offered by 72 departments, PSUs, universities, and colleges of the UT, from 35 in 2019 to 1102 at present. Additionally, she disclosed that 485 services had been integrated with RAS for public feedback and 387 with the Auto-appeal system to guarantee their delivery in accordance with the PSGA’s timelines. She went on to say that AQS, which allows users to rate the quality of services based on their own experiences, is also a component of digitization. She also emphasised that the Department will launch the IVRS to provide the public with real-time grievance resolution and assistance. She stated that in addition to putting a strong cyber security management plan into place for the UT administration, the Department is also looking into appropriate real-time data recovery mechanisms. The efficacy of the offices onboard e-office was another topic of discussion during the meeting. In addition to the e-office users’ capacity building, it also noted the adoption of the Digi Dost facility, which is managed by a toll-free number (14471) throughout the state of Utah. Subsequently, during a separate meeting that was also attended by the Principal Secretary for Forests, the Secretary for Revenue, and the Management of Telecom service provider, BSNL, the Chief Secretary urged the UT Administration to provide the telecom department with all necessary support. In addition, he gave the service provider instructions to finish all of the sites that were turned over right away and to make sure that all of the villages have 4G saturation in accordance with the Centrally Sponsored USOF’s vision.He also emphasised the need to implement Bharat Net smoothly so that broadband services can reach every residence in the UT and improve internet connectivity there right away.
