{"id":3778,"date":"2023-10-09T13:56:06","date_gmt":"2023-10-09T13:56:06","guid":{"rendered":"https:\/\/jammubulletin.com\/site\/?p=3778"},"modified":"2023-10-09T13:56:06","modified_gmt":"2023-10-09T13:56:06","slug":"nhai-issues-sops-to-reduce-incidents-of-altercation-at-toll-plazas","status":"publish","type":"post","link":"https:\/\/jammubulletin.com\/site\/nhai-issues-sops-to-reduce-incidents-of-altercation-at-toll-plazas\/","title":{"rendered":"NHAI Issues SOPs To Reduce Incidents Of Altercation At Toll Plazas"},"content":{"rendered":"

New Delhi, Oct 9: National Highways Authority of India<\/a> (NHAI) on Monday said it has issued Standard Operating Procedures<\/a> (SOPs) to safeguard commuters and toll operators, reduce incidents of altercations and strengthen security at toll plazas<\/a>.
\nAccording to an official statement, the detailed SOPs include guidelines for NHAI field offices to ensure strict implementation and adherence by toll-collecting agencies to manage staff and road users.
\nAccording to the SOPs, NHAI field offices will ensure that the toll collecting agency performs their duties following guidelines.According\u00a0<\/span><\/span>to\u00a0<\/span>the\u00a0<\/span><\/span>statement,\u00a0<\/span><\/span>the\u00a0<\/span>toll\u00a0<\/span><\/span>collecting\u00a0<\/span><\/span>agency\u00a0<\/span><\/span>will\u00a0<\/span>make\u00a0<\/span><\/span>sure\u00a0<\/span><\/span>that\u00a0<\/span>employees\u00a0<\/span><\/span>at\u00a0<\/span><\/span>toll\u00a0<\/span>plazas\u00a0<\/span><\/span>are\u00a0<\/span>wearing\u00a0<\/span><\/span>the\u00a0<\/span>required\u00a0<\/span><\/span>name\u00a0<\/span><\/span>badge\u00a0<\/span><\/span>and\u00a0<\/span><\/span>NHAI\u00a0<\/span><\/span>uniform,\u00a0<\/span><\/span>and\u00a0<\/span><\/span>any\u00a0<\/span><\/span>anticipated\u00a0<\/span><\/span>violent\u00a0<\/span><\/span>incident\u00a0<\/span><\/span>should\u00a0<\/span>only\u00a0<\/span>be\u00a0<\/span>handled\u00a0<\/span><\/span>by\u00a0<\/span><\/span>the\u00a0<\/span>toll\u00a0<\/span>plaza\u00a0<\/span><\/span>manager\u00a0<\/span><\/span>or\u00a0<\/span><\/span>lane\u00a0<\/span><\/span>supervisor,\u00a0<\/span><\/span>who\u00a0<\/span><\/span>will\u00a0<\/span>also\u00a0<\/span>be\u00a0<\/span><\/span>wearing\u00a0<\/span><\/span>body\u00a0<\/span>cameras\u00a0<\/span><\/span>to\u00a0<\/span>record\u00a0<\/span><\/span>such\u00a0<\/span>incidents.<\/span><\/span><\/span> <\/span><\/span><\/span>According\u00a0<\/span>to\u00a0<\/span><\/span>the\u00a0<\/span>statement,\u00a0<\/span><\/span>if\u00a0<\/span><\/span>a\u00a0<\/span>commuter\u00a0<\/span><\/span>exhibits\u00a0<\/span><\/span>disruptive\u00a0<\/span>behaviour,\u00a0<\/span><\/span>the\u00a0<\/span>lane\u00a0<\/span><\/span>supervisor\u00a0<\/span><\/span>must\u00a0<\/span>step\u00a0<\/span><\/span>in\u00a0<\/span>and\u00a0<\/span><\/span>attempt\u00a0<\/span><\/span>a\u00a0<\/span>peaceful\u00a0<\/span>resolution.<\/span><\/span><\/span> <\/span><\/span><\/span>Under\u00a0<\/span><\/span>no\u00a0<\/span>circumstances\u00a0<\/span><\/span>shall\u00a0<\/span><\/span>toll\u00a0<\/span>plaza\u00a0<\/span><\/span>workers\u00a0<\/span><\/span>engage\u00a0<\/span>in\u00a0<\/span><\/span>abusive\u00a0<\/span>behaviour\u00a0<\/span><\/span>or\u00a0<\/span><\/span>use\u00a0<\/span><\/span>offensive\u00a0<\/span>language.<\/span><\/span><\/span> <\/span><\/span><\/span>In\u00a0<\/span><\/span>the\u00a0<\/span>event\u00a0<\/span><\/span>that\u00a0<\/span><\/span>the\u00a0<\/span>problem\u00a0<\/span><\/span>continues\u00a0<\/span><\/span>or\u00a0<\/span><\/span>worsens,\u00a0<\/span><\/span>Toll\u00a0<\/span><\/span>Plaza\u00a0<\/span><\/span>officials\u00a0<\/span><\/span>may\u00a0<\/span>seek\u00a0<\/span><\/span>assistance\u00a0<\/span><\/span>from\u00a0<\/span><\/span>the\u00a0<\/span>local\u00a0<\/span>police\u00a0<\/span><\/span>and\u00a0<\/span><\/span>file\u00a0<\/span><\/span>a\u00a0<\/span>FIR,\u00a0<\/span><\/span>it\u00a0<\/span>was\u00a0<\/span><\/span>stated.<\/span><\/span><\/span> <\/span><\/span><\/span>The\u00a0<\/span>workers\u00a0<\/span><\/span>can\u00a0<\/span>submit\u00a0<\/span><\/span>videos\u00a0<\/span><\/span>of\u00a0<\/span><\/span>these\u00a0<\/span>incidents\u00a0<\/span><\/span>to\u00a0<\/span><\/span>authorities,\u00a0<\/span><\/span>the\u00a0<\/span>statement\u00a0<\/span><\/span>claims.<\/span><\/span><\/span><\/span><\/span><\/span>According\u00a0<\/span><\/span>to\u00a0<\/span>the\u00a0<\/span><\/span>statement,\u00a0<\/span><\/span>the\u00a0<\/span>toll\u00a0<\/span><\/span>collecting\u00a0<\/span><\/span>agency\u00a0<\/span><\/span>must\u00a0<\/span>promptly\u00a0<\/span>report\u00a0<\/span><\/span>any\u00a0<\/span>incident\u00a0<\/span><\/span>involving\u00a0<\/span><\/span>an\u00a0<\/span>act\u00a0<\/span><\/span>of\u00a0<\/span>violence\u00a0<\/span><\/span>by\u00a0<\/span><\/span>a\u00a0<\/span>road\u00a0<\/span>user\u00a0<\/span><\/span>or\u00a0<\/span><\/span>damage\u00a0<\/span>to\u00a0<\/span><\/span>public\u00a0<\/span>property\u00a0<\/span><\/span>at\u00a0<\/span><\/span>the\u00a0<\/span>toll\u00a0<\/span>plaza\u00a0<\/span><\/span>to\u00a0<\/span>police\u00a0<\/span><\/span>and\u00a0<\/span><\/span>the\u00a0<\/span>NHAI\u00a0<\/span><\/span>Project\u00a0<\/span>Implementation\u00a0<\/span><\/span>Unit\u00a0<\/span><\/span>with\u00a0<\/span>all\u00a0<\/span><\/span>required\u00a0<\/span><\/span>documentation\/proof.<\/span><\/span><\/span> <\/span><\/span><\/span>According\u00a0<\/span><\/span>to\u00a0<\/span>the\u00a0<\/span><\/span>statement,\u00a0<\/span><\/span>NHAI\u00a0<\/span><\/span>field\u00a0<\/span>offices\u00a0<\/span><\/span>must\u00a0<\/span>make\u00a0<\/span><\/span>sure\u00a0<\/span>that\u00a0<\/span><\/span>the\u00a0<\/span>toll\u00a0<\/span><\/span>collection\u00a0<\/span><\/span>agency\u00a0<\/span><\/span>has\u00a0<\/span>completed\u00a0<\/span><\/span>police\u00a0<\/span>verification\u00a0<\/span><\/span>of\u00a0<\/span><\/span>each\u00a0<\/span>and\u00a0<\/span>every\u00a0<\/span>employee\u00a0<\/span><\/span>deployed\u00a0<\/span><\/span>at\u00a0<\/span><\/span>the\u00a0<\/span>toll\u00a0<\/span>plaza.<\/span><\/span><\/span> <\/span><\/span><\/span>Additionally,\u00a0<\/span><\/span>toll\u00a0<\/span><\/span>collecting\u00a0<\/span><\/span>organisations\u00a0<\/span><\/span>have\u00a0<\/span>been\u00a0<\/span><\/span>requested\u00a0<\/span><\/span>to\u00a0<\/span>instruct\u00a0<\/span><\/span>toll\u00a0<\/span>plaza\u00a0<\/span><\/span>employees\u00a0<\/span><\/span>to\u00a0<\/span>show\u00a0<\/span><\/span>consideration\u00a0<\/span>for\u00a0<\/span><\/span>other\u00a0<\/span>road\u00a0<\/span>users.<\/span><\/span><\/span><\/span><\/span><\/span>In\u00a0<\/span><\/span>order\u00a0<\/span><\/span><\/span>for\u00a0<\/span><\/span><\/span>NHAI\u00a0<\/span><\/span><\/span>field\u00a0<\/span><\/span>staff\u00a0<\/span><\/span><\/span>to\u00a0<\/span><\/span>report\u00a0<\/span><\/span><\/span>inaction\u00a0<\/span><\/span><\/span>by\u00a0<\/span><\/span><\/span>the\u00a0<\/span><\/span>relevant\u00a0<\/span><\/span>authorities\u00a0<\/span><\/span><\/span>and\u00a0<\/span><\/span><\/span>request\u00a0<\/span><\/span><\/span>action,\u00a0<\/span><\/span><\/span>toll\u00a0<\/span><\/span><\/span>collection\u00a0<\/span><\/span>agencies\u00a0<\/span><\/span><\/span>have\u00a0<\/span><\/span>also\u00a0<\/span><\/span>been\u00a0<\/span><\/span><\/span>requested\u00a0<\/span><\/span><\/span>to\u00a0<\/span><\/span>provide\u00a0<\/span><\/span><\/span>a\u00a0<\/span><\/span>monthly\u00a0<\/span><\/span>statement\u00a0<\/span><\/span><\/span>of\u00a0<\/span><\/span><\/span>incidents\/FIRs\u00a0<\/span><\/span><\/span>to\u00a0<\/span><\/span>the\u00a0<\/span><\/span><\/span>NHAI\u00a0<\/span><\/span><\/span>Project\u00a0<\/span><\/span>Implementation\u00a0<\/span><\/span><\/span>Unit\u00a0<\/span><\/span><\/span>involved.<\/span><\/span><\/span><\/p>\n

\"NHAI
NHAI Issues SOPs To Reduce Incidents Of Altercation At Toll Plazas<\/figcaption><\/figure>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

New Delhi, Oct 9: National Highways Authority of India (NHAI) on Monday said it has issued Standard Operating Procedures (SOPs) to safeguard commuters and toll operators, reduce incidents of altercations and strengthen security at toll plazas. According to an official statement, the detailed SOPs include guidelines for NHAI field offices to ensure strict implementation and […]<\/p>\n","protected":false},"author":2,"featured_media":3779,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[13,6,67,89,54],"tags":[],"class_list":["post-3778","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-breaking-news","category-business","category-header","category-national","category-political"],"gutentor_comment":0,"yoast_head":"\nNHAI Issues SOPs To Reduce Incidents Of Altercation At Toll Plaza<\/title>\n<meta name=\"description\" content=\"National Highways Authority of India (NHAI) on Monday said it has issued Standard Operating Procedures (SOPs)\" \/>\n<meta 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