{"id":3148,"date":"2023-09-25T06:14:44","date_gmt":"2023-09-25T06:14:44","guid":{"rendered":"https:\/\/jammubulletin.com\/site\/?p=3148"},"modified":"2023-09-25T06:14:44","modified_gmt":"2023-09-25T06:14:44","slug":"jk-tops-the-country-in-e-governance-service-delivery","status":"publish","type":"post","link":"https:\/\/jammubulletin.com\/site\/jk-tops-the-country-in-e-governance-service-delivery\/","title":{"rendered":"J&K tops the country in e-Governance Service Delivery"},"content":{"rendered":"

JAMMU: By\u00a0<\/span><\/span>offering\u00a0<\/span><\/span>more\u00a0<\/span>than\u00a0<\/span><\/span>1028\u00a0<\/span><\/span>services\u00a0<\/span>for\u00a0<\/span><\/span>residents,\u00a0<\/span><\/span>institutions,\u00a0<\/span><\/span>and\u00a0<\/span><\/span>commercial\u00a0<\/span>organisations\u00a0<\/span><\/span>online,\u00a0<\/span><\/span>Jammu\u00a0<\/span>and\u00a0<\/span>Kashmir\u00a0<\/span><\/span><\/a>has\u00a0<\/span>accomplished\u00a0<\/span><\/span>a\u00a0<\/span>huge\u00a0<\/span>milestone\u00a0<\/span><\/span>and\u00a0<\/span><\/span>outstanding\u00a0<\/span><\/span>feat\u00a0<\/span><\/span>in\u00a0<\/span><\/span>e-governance.<\/span><\/span><\/span> <\/span><\/span><\/span>The\u00a0<\/span>Union\u00a0<\/span>Territory\u00a0<\/span><\/a><\/span>of\u00a0<\/span><\/span>Jammu\u00a0<\/span>and\u00a0<\/span>Kashmir\u00a0<\/span><\/span>took\u00a0<\/span><\/span>first\u00a0<\/span>place\u00a0<\/span><\/span>in\u00a0<\/span>the\u00a0<\/span><\/span>National\u00a0<\/span><\/span>e-services\u00a0<\/span><\/span>Delivery\u00a0<\/span><\/span>Assessment\u00a0<\/span><\/span>(NeSDA)\u00a0<\/span><\/span>report\u00a0<\/span><\/span>published\u00a0<\/span><\/span>today\u00a0<\/span><\/span>by\u00a0<\/span><\/span>the\u00a0<\/span>Department\u00a0<\/span><\/span>of\u00a0<\/span><\/span>Administrative\u00a0<\/span>Reforms\u00a0<\/span><\/span>and\u00a0<\/span><\/span>Public\u00a0<\/span>Grievances\u00a0<\/span><\/span>(DARPG),\u00a0<\/span><\/span>Government\u00a0<\/span><\/span>of\u00a0<\/span><\/span>India,\u00a0<\/span><\/span>with\u00a0<\/span>an\u00a0<\/span><\/span>impressive\u00a0<\/span><\/span>1028\u00a0<\/span><\/span>e-services,\u00a0<\/span><\/span>beating\u00a0<\/span><\/span>out\u00a0<\/span><\/span>Madhya\u00a0<\/span>Pradesh\u00a0<\/span><\/span>with\u00a0<\/span><\/span>1010\u00a0<\/span><\/span>e-services\u00a0<\/span><\/span>and\u00a0<\/span><\/span>Kerala\u00a0<\/span><\/span>with\u00a0<\/span><\/span>911\u00a0<\/span><\/span>e-services.<\/span><\/span><\/span> <\/span><\/span><\/span>With\u00a0<\/span><\/span>this\u00a0<\/span>significant\u00a0<\/span><\/span>accomplishment,\u00a0<\/span><\/span>Jammu\u00a0<\/span>and\u00a0<\/span>Kashmir\u00a0<\/span><\/span>now\u00a0<\/span>leads\u00a0<\/span><\/span>all\u00a0<\/span>other\u00a0<\/span><\/span>states\u00a0<\/span>and\u00a0<\/span>UTs\u00a0<\/span><\/span>in\u00a0<\/span><\/span>the\u00a0<\/span>delivery\u00a0<\/span><\/span>of\u00a0<\/span><\/span>e-services.<\/span><\/span><\/span><\/span><\/span><\/span>While\u00a0<\/span><\/span>praising\u00a0<\/span><\/span>the\u00a0<\/span>efforts\u00a0<\/span><\/span>of\u00a0<\/span>all\u00a0<\/span><\/span>Departments,\u00a0<\/span><\/span>Lieutenant\u00a0<\/span>Governor\u00a0<\/span><\/span>Manoj\u00a0<\/span><\/span><\/a>Sinha<\/a>\u00a0<\/span><\/span>said\u00a0<\/span>that\u00a0<\/span><\/span>the\u00a0<\/span>success\u00a0<\/span><\/span>is\u00a0<\/span>in\u00a0<\/span><\/span>line\u00a0<\/span><\/span>with\u00a0<\/span>the\u00a0<\/span><\/span>J&K\u00a0<\/span><\/span>administration’s\u00a0<\/span><\/span>commitment\u00a0<\/span><\/span>and\u00a0<\/span><\/span>resolve\u00a0<\/span><\/span>to\u00a0<\/span>make\u00a0<\/span><\/span>services\u00a0<\/span><\/span>simple,\u00a0<\/span>convenient,\u00a0<\/span><\/span>and\u00a0<\/span>accessible\u00a0<\/span><\/span>to\u00a0<\/span><\/span>the\u00a0<\/span>general\u00a0<\/span>public,\u00a0<\/span><\/span>ushering\u00a0<\/span><\/span>in\u00a0<\/span><\/span>a\u00a0<\/span>new\u00a0<\/span>era\u00a0<\/span><\/span>of\u00a0<\/span>digital\u00a0<\/span><\/span>governance.<\/span><\/span><\/span> <\/span><\/span><\/span>This\u00a0<\/span><\/span>outstanding\u00a0<\/span><\/span>accomplishment\u00a0<\/span><\/span>is\u00a0<\/span>transforming\u00a0<\/span><\/span>the\u00a0<\/span>social\u00a0<\/span><\/span>landscape,\u00a0<\/span><\/span>raising\u00a0<\/span><\/span>levels\u00a0<\/span>of\u00a0<\/span><\/span>citizen\u00a0<\/span><\/span>happiness,\u00a0<\/span><\/span>assuring\u00a0<\/span><\/span>openness\u00a0<\/span>and\u00a0<\/span>accountability,\u00a0<\/span><\/span>and\u00a0<\/span><\/span>empowering\u00a0<\/span><\/span>the\u00a0<\/span>region’s\u00a0<\/span><\/span>gifted\u00a0<\/span><\/span>and\u00a0<\/span><\/span>aspirational\u00a0<\/span><\/span>youth.<\/span><\/span><\/span> <\/span><\/span><\/span>This\u00a0<\/span><\/span>digital\u00a0<\/span>revolution,\u00a0<\/span><\/span>according\u00a0<\/span>to\u00a0<\/span><\/span>him,\u00a0<\/span><\/span>“represents\u00a0<\/span><\/span>a\u00a0<\/span>significant\u00a0<\/span>step\u00a0<\/span><\/span>towards\u00a0<\/span><\/span>a\u00a0<\/span>governance\u00a0<\/span>system\u00a0<\/span><\/span>that\u00a0<\/span>is\u00a0<\/span><\/span>transparent,\u00a0<\/span>accountable,\u00a0<\/span><\/span>and\u00a0<\/span><\/span>highly\u00a0<\/span>efficient,\u00a0<\/span><\/span>driven\u00a0<\/span>by\u00a0<\/span><\/span>a\u00a0<\/span><\/span>‘citizens-first’\u00a0<\/span><\/span>approach\u00a0<\/span><\/span>and\u00a0<\/span><\/span>a\u00a0<\/span>steadfast\u00a0<\/span>commitment\u00a0<\/span><\/span>to\u00a0<\/span><\/span>empowering\u00a0<\/span><\/span>the\u00a0<\/span>public.”<\/span><\/span><\/span><\/span><\/span><\/span>The\u00a0<\/span>number\u00a0<\/span><\/span>of\u00a0<\/span><\/span>online\u00a0<\/span>services\u00a0<\/span><\/span>under\u00a0<\/span><\/span>the\u00a0<\/span>Digital\u00a0<\/span><\/span>J\u00a0<\/span>&\u00a0<\/span>K\u00a0<\/span><\/span>initiative\u00a0<\/span><\/span>has\u00a0<\/span>expanded\u00a0<\/span><\/span>dramatically\u00a0<\/span><\/span>from\u00a0<\/span><\/span>35\u00a0<\/span><\/span>services\u00a0<\/span>in\u00a0<\/span><\/span>2019\u00a0<\/span><\/span>to\u00a0<\/span><\/span>1028\u00a0<\/span><\/span>services\u00a0<\/span><\/span>as\u00a0<\/span>of\u00a0<\/span><\/span>this\u00a0<\/span>writing.\u00a0<\/span><\/span>The\u00a0<\/span>programme\u00a0<\/span><\/span>was\u00a0<\/span>launched\u00a0<\/span><\/span>in\u00a0<\/span><\/span>mission\u00a0<\/span>mode\u00a0<\/span><\/span>last\u00a0<\/span>year.<\/span><\/span><\/span> <\/span><\/span><\/span>It\u00a0<\/span>is\u00a0<\/span><\/span>exceptional\u00a0<\/span><\/span>that\u00a0<\/span><\/span>J&K\u00a0<\/span><\/span>has\u00a0<\/span>made\u00a0<\/span><\/span>such\u00a0<\/span>a\u00a0<\/span><\/span>tremendous\u00a0<\/span><\/span>transition\u00a0<\/span><\/span>from\u00a0<\/span>a\u00a0<\/span><\/span>backwards\u00a0<\/span><\/span>state\u00a0<\/span><\/span>in\u00a0<\/span>terms\u00a0<\/span><\/span>of\u00a0<\/span><\/span>e-governance\u00a0<\/span><\/span>to\u00a0<\/span>a\u00a0<\/span><\/span>leader\u00a0<\/span><\/span>in\u00a0<\/span><\/span>such\u00a0<\/span>a\u00a0<\/span>short\u00a0<\/span>period\u00a0<\/span><\/span>of\u00a0<\/span><\/span>time.<\/span><\/span><\/span> <\/span><\/span><\/span>This\u00a0<\/span><\/span>has\u00a0<\/span>caused\u00a0<\/span><\/span>a\u00a0<\/span>paradigm\u00a0<\/span>shift\u00a0<\/span><\/span>that\u00a0<\/span><\/span>has\u00a0<\/span>boosted\u00a0<\/span><\/span>efficiency,\u00a0<\/span>accountability,\u00a0<\/span>and\u00a0<\/span>transparency\u00a0<\/span><\/span>across\u00a0<\/span><\/span>the\u00a0<\/span>board.<\/span><\/span><\/span> <\/span><\/span><\/span>A\u00a0<\/span>citizen\u00a0<\/span><\/span>feedback\u00a0<\/span><\/span>tool\u00a0<\/span><\/span>is\u00a0<\/span>used\u00a0<\/span><\/span>to\u00a0<\/span>continuously\u00a0<\/span>assess\u00a0<\/span><\/span>the\u00a0<\/span>tangible\u00a0<\/span><\/span>decline\u00a0<\/span>in\u00a0<\/span><\/span>corruption\u00a0<\/span><\/span>and\u00a0<\/span><\/span>rise\u00a0<\/span>in\u00a0<\/span><\/span>citizen\u00a0<\/span><\/span>happiness.<\/span><\/span><\/span> <\/span><\/span><\/span>With\u00a0<\/span><\/span>an\u00a0<\/span><\/span>86%\u00a0<\/span><\/span>approval\u00a0<\/span><\/span>rating,\u00a0<\/span><\/span>over\u00a0<\/span><\/span>61\u00a0<\/span><\/span>lakh\u00a0<\/span><\/span>communications\u00a0<\/span><\/span>have\u00a0<\/span>been\u00a0<\/span><\/span>rented\u00a0<\/span><\/span>to\u00a0<\/span><\/span>the\u00a0<\/span>public\u00a0<\/span><\/span>for\u00a0<\/span><\/span>feedback\u00a0<\/span><\/span>assessment.\u00a0<\/span><\/span>Similarly,\u00a0<\/span><\/span>73\u00a0<\/span><\/span>services\u00a0<\/span><\/span>have\u00a0<\/span>been\u00a0<\/span>connected\u00a0<\/span><\/span>with\u00a0<\/span><\/span>Digilocker.<\/span><\/span><\/span> <\/span><\/span><\/span>The\u00a0<\/span>Public\u00a0<\/span><\/span>Services\u00a0<\/span><\/span>Guarantee\u00a0<\/span><\/span>Act\u00a0<\/span><\/span>(PSGA),\u00a0<\/span><\/span>2011,\u00a0<\/span><\/span>has\u00a0<\/span>been\u00a0<\/span><\/span>updated\u00a0<\/span><\/span>to\u00a0<\/span>include\u00a0<\/span><\/span>online\u00a0<\/span>services,\u00a0<\/span><\/span>demonstrating\u00a0<\/span><\/span>the\u00a0<\/span>seriousness\u00a0<\/span><\/span>of\u00a0<\/span>the\u00a0<\/span><\/span>government’s\u00a0<\/span><\/span>commitment.<\/span><\/span><\/span> <\/span><\/span><\/span>To\u00a0<\/span>ensure\u00a0<\/span><\/span>time-bound\u00a0<\/span><\/span>service\u00a0<\/span>delivery\u00a0<\/span><\/span>and\u00a0<\/span><\/span>penalties\u00a0<\/span><\/span>for\u00a0<\/span><\/span>service\u00a0<\/span><\/span>delivery\u00a0<\/span>delays,\u00a0<\/span><\/span>almost\u00a0<\/span>300\u00a0<\/span><\/span>services\u00a0<\/span><\/span>have\u00a0<\/span>been\u00a0<\/span><\/span>added\u00a0<\/span><\/span>to\u00a0<\/span>the\u00a0<\/span><\/span>auto-escalation\u00a0<\/span><\/span>system.<\/span><\/span><\/span> <\/span><\/span><\/span>While\u00a0<\/span><\/span>thanking\u00a0<\/span><\/span>all\u00a0<\/span>Departments\u00a0<\/span><\/span>on\u00a0<\/span>their\u00a0<\/span><\/span>accomplishment,\u00a0<\/span><\/span>Chief\u00a0<\/span>Secretary\u00a0<\/span><\/span>Dr.\u00a0<\/span><\/span>Arun\u00a0<\/span>Kumar\u00a0<\/span><\/span>Mehta\u00a0<\/span><\/span>stated\u00a0<\/span>that\u00a0<\/span><\/span>it\u00a0<\/span>was\u00a0<\/span><\/span>possible\u00a0<\/span><\/span>because\u00a0<\/span>of\u00a0<\/span><\/span>their\u00a0<\/span>dedication\u00a0<\/span><\/span>to\u00a0<\/span><\/span>honest\u00a0<\/span><\/span>and\u00a0<\/span><\/span>corruption-free\u00a0<\/span><\/span>governance.<\/span><\/span><\/span><\/span><\/span><\/span>E-service\u00a0<\/span><\/span>usage\u00a0<\/span><\/span>and\u00a0<\/span><\/span>volume\u00a0<\/span><\/span>have\u00a0<\/span>increased\u00a0<\/span><\/span>dramatically\u00a0<\/span><\/span>in\u00a0<\/span><\/span>Jammu\u00a0<\/span>and\u00a0<\/span>Kashmir,\u00a0<\/span><\/span>changing\u00a0<\/span><\/span>the\u00a0<\/span>relationship\u00a0<\/span><\/span>between\u00a0<\/span><\/span>the\u00a0<\/span>government\u00a0<\/span><\/span>and\u00a0<\/span><\/span>its\u00a0<\/span>citizens\u00a0<\/span><\/span>like\u00a0<\/span><\/span>never\u00a0<\/span><\/span>before.<\/span><\/span><\/span> <\/span><\/span><\/span>“The\u00a0<\/span>Government\u00a0<\/span><\/span>of\u00a0<\/span><\/span>Jammu\u00a0<\/span>and\u00a0<\/span>Kashmir\u00a0<\/span><\/span>has\u00a0<\/span>adopted\u00a0<\/span><\/span>a\u00a0<\/span>robust\u00a0<\/span>model\u00a0<\/span><\/span>of\u00a0<\/span><\/span>e-Governance\u00a0<\/span><\/span>and\u00a0<\/span><\/span>a\u00a0<\/span><\/span>citizen-centric\u00a0<\/span><\/span>approach,\u00a0<\/span><\/span>which\u00a0<\/span><\/span>has\u00a0<\/span>resulted\u00a0<\/span><\/span>in\u00a0<\/span><\/span>an\u00a0<\/span>exponential\u00a0<\/span>rise\u00a0<\/span><\/span>in\u00a0<\/span><\/span>the\u00a0<\/span>number\u00a0<\/span><\/span>of\u00a0<\/span><\/span>online\u00a0<\/span>services\u00a0<\/span><\/span>and\u00a0<\/span><\/span>the\u00a0<\/span>availability\u00a0<\/span><\/span>of\u00a0<\/span>services\u00a0<\/span><\/span>24\u00a0<\/span>hours\u00a0<\/span><\/span>a\u00a0<\/span>day,\u00a0<\/span><\/span>seven\u00a0<\/span>days\u00a0<\/span><\/span>a\u00a0<\/span>week,”\u00a0<\/span><\/span>he\u00a0<\/span><\/span>said.<\/span><\/span><\/span> <\/span><\/span><\/span>By\u00a0<\/span><\/span>eliminating\u00a0<\/span><\/span>the\u00a0<\/span>need\u00a0<\/span><\/span>to\u00a0<\/span>attend\u00a0<\/span><\/span>government\u00a0<\/span>offices,\u00a0<\/span><\/span>integration\u00a0<\/span><\/span>with\u00a0<\/span><\/span>systems\u00a0<\/span><\/span>like\u00a0<\/span><\/span>Digilocker,\u00a0<\/span><\/span>Aadhaar,\u00a0<\/span><\/span>and\u00a0<\/span><\/span>e-payment\/SMS\u00a0<\/span><\/span>Gateways\u00a0<\/span><\/span>has\u00a0<\/span>further\u00a0<\/span>improved\u00a0<\/span><\/span>the\u00a0<\/span>comfort\u00a0<\/span><\/span>of\u00a0<\/span>life\u00a0<\/span><\/span>and\u00a0<\/span><\/span>convenience\u00a0<\/span><\/span>of\u00a0<\/span><\/span>citizens.<\/span><\/span><\/span> <\/span><\/span><\/span>He\u00a0<\/span><\/span>also\u00a0<\/span>expressed\u00a0<\/span><\/span>his\u00a0<\/span>gratitude\u00a0<\/span><\/span>to\u00a0<\/span><\/span>the\u00a0<\/span>Department\u00a0<\/span><\/span>of\u00a0<\/span><\/span>Administrative\u00a0<\/span>Reforms\u00a0<\/span><\/span>and\u00a0<\/span><\/span>Public\u00a0<\/span>Grievances\u00a0<\/span><\/span>(DARPG)\u00a0<\/span><\/span>for\u00a0<\/span><\/span>their\u00a0<\/span>steadfast\u00a0<\/span>assistance\u00a0<\/span><\/span>throughout\u00a0<\/span><\/span>this\u00a0<\/span><\/span>incredible\u00a0<\/span><\/span>trip,\u00a0<\/span><\/span>during\u00a0<\/span><\/span>which\u00a0<\/span><\/span>our\u00a0<\/span>online\u00a0<\/span>services\u00a0<\/span><\/span>multiplied.<\/span><\/span><\/span> <\/span><\/span><\/span>V\u00a0<\/span><\/span>Srinivas,\u00a0<\/span><\/span>the\u00a0<\/span><\/span>DARPG\u00a0<\/span><\/span>union\u00a0<\/span><\/span>secretary,\u00a0<\/span><\/span>praised\u00a0<\/span><\/span>the\u00a0<\/span>UT\u00a0<\/span><\/span>administration\u00a0<\/span><\/span>for\u00a0<\/span><\/span>accomplishing\u00a0<\/span><\/span>this\u00a0<\/span><\/span>remarkable\u00a0<\/span><\/span>task.<\/span><\/span><\/span> <\/span><\/span><\/span>He\u00a0<\/span>said\u00a0<\/span><\/span>that\u00a0<\/span>the\u00a0<\/span><\/span>NeSDA\u00a0<\/span><\/span>framework,\u00a0<\/span><\/span>created\u00a0<\/span>by\u00a0<\/span><\/span>DARPG,\u00a0<\/span><\/span>has\u00a0<\/span>been\u00a0<\/span><\/span>instrumental\u00a0<\/span><\/span>in\u00a0<\/span><\/span>boosting\u00a0<\/span><\/span>e-service\u00a0<\/span><\/span>adoption,\u00a0<\/span><\/span>volume,\u00a0<\/span><\/span>and\u00a0<\/span><\/span>quality.<\/span><\/span><\/span> <\/span><\/span><\/span>The\u00a0<\/span>UT\u00a0<\/span><\/span>Government’s\u00a0<\/span><\/span>determination\u00a0<\/span><\/span>and\u00a0<\/span><\/span>DARPG’s\u00a0<\/span><\/span>persistent\u00a0<\/span><\/span>dedication\u00a0<\/span><\/span>to\u00a0<\/span><\/span>transforming\u00a0<\/span><\/span>governance\u00a0<\/span><\/span>via\u00a0<\/span><\/span>technology\u00a0<\/span><\/span>are\u00a0<\/span>demonstrated\u00a0<\/span><\/span>by\u00a0<\/span><\/span>this\u00a0<\/span>accomplishment.<\/span><\/span><\/span> <\/span><\/span><\/span>DARPG\u00a0<\/span><\/span>has\u00a0<\/span>established\u00a0<\/span><\/span>a\u00a0<\/span>standard\u00a0<\/span><\/span>for\u00a0<\/span><\/span>states\u00a0<\/span>and\u00a0<\/span>UTs\u00a0<\/span><\/span>across\u00a0<\/span><\/span>the\u00a0<\/span>country\u00a0<\/span><\/span>through\u00a0<\/span>the\u00a0<\/span><\/span>NeSDA\u00a0<\/span><\/span>framework.<\/span><\/span><\/span> <\/span><\/span><\/span>He\u00a0<\/span><\/span>pledged\u00a0<\/span><\/span>his\u00a0<\/span><\/span>full\u00a0<\/span>support\u00a0<\/span><\/span>for\u00a0<\/span>the\u00a0<\/span><\/span>UT\u00a0<\/span><\/span>Administration’s\u00a0<\/span><\/span>transition\u00a0<\/span><\/span>to\u00a0<\/span>the\u00a0<\/span><\/span>digital\u00a0<\/span>age.<\/span><\/span><\/span> <\/span><\/span><\/span><\/p>\n

\"J&K
J&K tops the nation in e-Governance Service Delivery<\/figcaption><\/figure>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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This\u00a0outstanding\u00a0accomplishment\u00a0is\u00a0transforming\u00a0the\u00a0social\u00a0landscape,\u00a0raising\u00a0levels\u00a0of\u00a0citizen\u00a0happiness,\u00a0assuring\u00a0openness\u00a0and\u00a0accountability,\u00a0and\u00a0empowering\u00a0the\u00a0region’s\u00a0gifted\u00a0and\u00a0aspirational\u00a0youth. This\u00a0digital\u00a0revolution,\u00a0according\u00a0to\u00a0him,\u00a0“represents\u00a0a\u00a0significant\u00a0step\u00a0towards\u00a0a\u00a0governance\u00a0system\u00a0that\u00a0is\u00a0transparent,\u00a0accountable,\u00a0and\u00a0highly\u00a0efficient,\u00a0driven\u00a0by\u00a0a\u00a0‘citizens-first’\u00a0approach\u00a0and\u00a0a\u00a0steadfast\u00a0commitment\u00a0to\u00a0empowering\u00a0the\u00a0public.”The\u00a0number\u00a0of\u00a0online\u00a0services\u00a0under\u00a0the\u00a0Digital\u00a0J\u00a0&\u00a0K\u00a0initiative\u00a0has\u00a0expanded\u00a0dramatically\u00a0from\u00a035\u00a0services\u00a0in\u00a02019\u00a0to\u00a01028\u00a0services\u00a0as\u00a0of\u00a0this\u00a0writing.\u00a0The\u00a0programme\u00a0was\u00a0launched\u00a0in\u00a0mission\u00a0mode\u00a0last\u00a0year. It\u00a0is\u00a0exceptional\u00a0that\u00a0J&K\u00a0has\u00a0made\u00a0such\u00a0a\u00a0tremendous\u00a0transition\u00a0from\u00a0a\u00a0backwards\u00a0state\u00a0in\u00a0terms\u00a0of\u00a0e-governance\u00a0to\u00a0a\u00a0leader\u00a0in\u00a0such\u00a0a\u00a0short\u00a0period\u00a0of\u00a0time. This\u00a0has\u00a0caused\u00a0a\u00a0paradigm\u00a0shift\u00a0that\u00a0has\u00a0boosted\u00a0efficiency,\u00a0accountability,\u00a0and\u00a0transparency\u00a0across\u00a0the\u00a0board. A\u00a0citizen\u00a0feedback\u00a0tool\u00a0is\u00a0used\u00a0to\u00a0continuously\u00a0assess\u00a0the\u00a0tangible\u00a0decline\u00a0in\u00a0corruption\u00a0and\u00a0rise\u00a0in\u00a0citizen\u00a0happiness. With\u00a0an\u00a086%\u00a0approval\u00a0rating,\u00a0over\u00a061\u00a0lakh\u00a0communications\u00a0have\u00a0been\u00a0rented\u00a0to\u00a0the\u00a0public\u00a0for\u00a0feedback\u00a0assessment.\u00a0Similarly,\u00a073\u00a0services\u00a0have\u00a0been\u00a0connected\u00a0with\u00a0Digilocker. The\u00a0Public\u00a0Services\u00a0Guarantee\u00a0Act\u00a0(PSGA),\u00a02011,\u00a0has\u00a0been\u00a0updated\u00a0to\u00a0include\u00a0online\u00a0services,\u00a0demonstrating\u00a0the\u00a0seriousness\u00a0of\u00a0the\u00a0government’s\u00a0commitment. To\u00a0ensure\u00a0time-bound\u00a0service\u00a0delivery\u00a0and\u00a0penalties\u00a0for\u00a0service\u00a0delivery\u00a0delays,\u00a0almost\u00a0300\u00a0services\u00a0have\u00a0been\u00a0added\u00a0to\u00a0the\u00a0auto-escalation\u00a0system. While\u00a0thanking\u00a0all\u00a0Departments\u00a0on\u00a0their\u00a0accomplishment,\u00a0Chief\u00a0Secretary\u00a0Dr.\u00a0Arun\u00a0Kumar\u00a0Mehta\u00a0stated\u00a0that\u00a0it\u00a0was\u00a0possible\u00a0because\u00a0of\u00a0their\u00a0dedication\u00a0to\u00a0honest\u00a0and\u00a0corruption-free\u00a0governance.E-service\u00a0usage\u00a0and\u00a0volume\u00a0have\u00a0increased\u00a0dramatically\u00a0in\u00a0Jammu\u00a0and\u00a0Kashmir,\u00a0changing\u00a0the\u00a0relationship\u00a0between\u00a0the\u00a0government\u00a0and\u00a0its\u00a0citizens\u00a0like\u00a0never\u00a0before. “The\u00a0Government\u00a0of\u00a0Jammu\u00a0and\u00a0Kashmir\u00a0has\u00a0adopted\u00a0a\u00a0robust\u00a0model\u00a0of\u00a0e-Governance\u00a0and\u00a0a\u00a0citizen-centric\u00a0approach,\u00a0which\u00a0has\u00a0resulted\u00a0in\u00a0an\u00a0exponential\u00a0rise\u00a0in\u00a0the\u00a0number\u00a0of\u00a0online\u00a0services\u00a0and\u00a0the\u00a0availability\u00a0of\u00a0services\u00a024\u00a0hours\u00a0a\u00a0day,\u00a0seven\u00a0days\u00a0a\u00a0week,”\u00a0he\u00a0said. By\u00a0eliminating\u00a0the\u00a0need\u00a0to\u00a0attend\u00a0government\u00a0offices,\u00a0integration\u00a0with\u00a0systems\u00a0like\u00a0Digilocker,\u00a0Aadhaar,\u00a0and\u00a0e-payment\/SMS\u00a0Gateways\u00a0has\u00a0further\u00a0improved\u00a0the\u00a0comfort\u00a0of\u00a0life\u00a0and\u00a0convenience\u00a0of\u00a0citizens. He\u00a0also\u00a0expressed\u00a0his\u00a0gratitude\u00a0to\u00a0the\u00a0Department\u00a0of\u00a0Administrative\u00a0Reforms\u00a0and\u00a0Public\u00a0Grievances\u00a0(DARPG)\u00a0for\u00a0their\u00a0steadfast\u00a0assistance\u00a0throughout\u00a0this\u00a0incredible\u00a0trip,\u00a0during\u00a0which\u00a0our\u00a0online\u00a0services\u00a0multiplied. V\u00a0Srinivas,\u00a0the\u00a0DARPG\u00a0union\u00a0secretary,\u00a0praised\u00a0the\u00a0UT\u00a0administration\u00a0for\u00a0accomplishing\u00a0this\u00a0remarkable\u00a0task. He\u00a0said\u00a0that\u00a0the\u00a0NeSDA\u00a0framework,\u00a0created\u00a0by\u00a0DARPG,\u00a0has\u00a0been\u00a0instrumental\u00a0in\u00a0boosting\u00a0e-service\u00a0adoption,\u00a0volume,\u00a0and\u00a0quality. The\u00a0UT\u00a0Government’s\u00a0determination\u00a0and\u00a0DARPG’s\u00a0persistent\u00a0dedication\u00a0to\u00a0transforming\u00a0governance\u00a0via\u00a0technology\u00a0are\u00a0demonstrated\u00a0by\u00a0this\u00a0accomplishment. DARPG\u00a0has\u00a0established\u00a0a\u00a0standard\u00a0for\u00a0states\u00a0and\u00a0UTs\u00a0across\u00a0the\u00a0country\u00a0through\u00a0the\u00a0NeSDA\u00a0framework. He\u00a0pledged\u00a0his\u00a0full\u00a0support\u00a0for\u00a0the\u00a0UT\u00a0Administration’s\u00a0transition\u00a0to\u00a0the\u00a0digital\u00a0age.    <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[13,6,67,15,89,54],"tags":[],"class_list":["post-3148","post","type-post","status-publish","format-standard","hentry","category-breaking-news","category-business","category-header","category-jammu-and-kashmir","category-national","category-political"],"gutentor_comment":0,"yoast_head":"\nJ&K tops the nation in e-Governance Service Delivery<\/title>\n<meta name=\"description\" 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