{"id":10477,"date":"2024-02-08T06:09:02","date_gmt":"2024-02-08T06:09:02","guid":{"rendered":"https:\/\/jammubulletin.com\/site\/?p=10477"},"modified":"2024-02-08T06:09:02","modified_gmt":"2024-02-08T06:09:02","slug":"md-jpdcl-visits-data-centre-directs-for-24x7-availability-of-customer-care-executives","status":"publish","type":"post","link":"https:\/\/jammubulletin.com\/site\/md-jpdcl-visits-data-centre-directs-for-24x7-availability-of-customer-care-executives\/","title":{"rendered":"MD JPDCL visits Data Centre; directs for 24×7 availability of customer care executives"},"content":{"rendered":"

JAMMU: Today,\u00a0<\/span><\/span>Jammu\u00a0<\/span><\/span>Power\u00a0<\/span><\/span>Distribution\u00a0<\/span><\/span>Corporation\u00a0<\/span><\/span><\/a>Limited<\/a>\u00a0<\/span><\/span>(JPDCL)\u00a0<\/span><\/span>warned\u00a0<\/span><\/span>negligent\u00a0<\/span><\/span>customers\u00a0<\/span><\/span>that\u00a0<\/span>they\u00a0<\/span><\/span>would\u00a0<\/span>face\u00a0<\/span><\/span>harsh\u00a0<\/span>consequences\u00a0<\/span><\/span>for\u00a0<\/span><\/span>any\u00a0<\/span>such\u00a0<\/span><\/span>behaviour\u00a0<\/span><\/span>on\u00a0<\/span><\/span>their\u00a0<\/span>side\u00a0<\/span><\/span>and\u00a0<\/span><\/span>sternly\u00a0<\/span><\/span>urged\u00a0<\/span><\/span>the\u00a0<\/span>officers\u00a0<\/span><\/span>to\u00a0<\/span>maintain\u00a0<\/span><\/span>a\u00a0<\/span>watchful\u00a0<\/span>eye\u00a0<\/span><\/span>out\u00a0<\/span>for\u00a0<\/span><\/span>instances\u00a0<\/span><\/span>of\u00a0<\/span>illegal\u00a0<\/span><\/span>connections,\u00a0<\/span><\/span>metre\u00a0<\/span><\/span>tampering,\u00a0<\/span><\/span>and\u00a0<\/span><\/span>billing\u00a0<\/span><\/span>irregularities.<\/span><\/span><\/span> <\/span><\/span><\/span>When\u00a0<\/span><\/span>Vikas\u00a0<\/span><\/span><\/a>Kundal<\/a>,\u00a0<\/span><\/span>the\u00a0<\/span>managing\u00a0<\/span>director\u00a0<\/span><\/span>of\u00a0<\/span><\/span>JPDCL<\/a>\u00a0<\/span><\/span>Jammu,\u00a0<\/span><\/span>paid\u00a0<\/span><\/span>an\u00a0<\/span>unexpected\u00a0<\/span>visit\u00a0<\/span><\/span>to\u00a0<\/span><\/span>the\u00a0<\/span>data\u00a0<\/span><\/span>centre\u00a0<\/span><\/span>and\u00a0<\/span><\/span>customer\u00a0<\/span>care\u00a0<\/span><\/span>centre\u00a0<\/span><\/span>at\u00a0<\/span><\/span>Gladni\u00a0<\/span><\/span>Grid\u00a0<\/span><\/span>Station,\u00a0<\/span><\/span>Narwal,\u00a0<\/span><\/span>he\u00a0<\/span><\/span>gave\u00a0<\/span><\/span>these\u00a0<\/span>instructions\u00a0<\/span><\/span>to\u00a0<\/span><\/span>the\u00a0<\/span>pertinent\u00a0<\/span><\/span>employees.<\/span><\/span><\/span> <\/span><\/span><\/span>The\u00a0<\/span>MD\u00a0<\/span><\/span>warned\u00a0<\/span><\/span>that\u00a0<\/span><\/span>metre\u00a0<\/span><\/span>tampering\u00a0<\/span><\/span>puts\u00a0<\/span><\/span>consumers’\u00a0<\/span><\/span>safety\u00a0<\/span><\/span>at\u00a0<\/span>risk\u00a0<\/span><\/span>by\u00a0<\/span><\/span>posing\u00a0<\/span><\/span>a\u00a0<\/span>risk\u00a0<\/span><\/span>of\u00a0<\/span><\/span>electrical\u00a0<\/span>fires,\u00a0<\/span><\/span>explosions\u00a0<\/span><\/span>and\u00a0<\/span>other\u00a0<\/span><\/span>safety\u00a0<\/span>concerns\u00a0<\/span><\/span>that\u00a0<\/span><\/span>could\u00a0<\/span>have\u00a0<\/span><\/span>serious\u00a0<\/span>effects,\u00a0<\/span><\/span>even\u00a0<\/span>as\u00a0<\/span><\/span>he\u00a0<\/span><\/span>urged\u00a0<\/span><\/span>them\u00a0<\/span><\/span>to\u00a0<\/span>abstain\u00a0<\/span><\/span>from\u00a0<\/span><\/span>any\u00a0<\/span>criminal\u00a0<\/span><\/span>conduct\u00a0<\/span><\/span>of\u00a0<\/span><\/span>this\u00a0<\/span>kind.<\/span><\/span><\/span><\/span><\/span><\/span>Conversely,\u00a0<\/span><\/span>it\u00a0<\/span><\/span>will\u00a0<\/span>force\u00a0<\/span><\/span>customers\u00a0<\/span><\/span>to\u00a0<\/span>deal\u00a0<\/span>with\u00a0<\/span><\/span>frequent\u00a0<\/span>power\u00a0<\/span>outages\u00a0<\/span><\/span>as\u00a0<\/span><\/span>a\u00a0<\/span>result\u00a0<\/span><\/span>of\u00a0<\/span><\/span>their\u00a0<\/span>own\u00a0<\/span>negligence\u00a0<\/span><\/span>in\u00a0<\/span><\/span>engaging\u00a0<\/span>in\u00a0<\/span><\/span>connecting\u00a0<\/span><\/span>up\u00a0<\/span>or\u00a0<\/span><\/span>tampering\u00a0<\/span><\/span>with\u00a0<\/span><\/span>metres.<\/span><\/span><\/span> <\/span><\/span><\/span>He\u00a0<\/span><\/span>instructed\u00a0<\/span><\/span>the\u00a0<\/span>employees\u00a0<\/span><\/span>to\u00a0<\/span>closely\u00a0<\/span>monitor\u00a0<\/span><\/span>the\u00a0<\/span><\/span>hooking\u00a0<\/span><\/span>and\u00a0<\/span><\/span>bypassing\u00a0<\/span><\/span>of\u00a0<\/span><\/span>metres\u00a0<\/span><\/span>via\u00a0<\/span><\/span>online\u00a0<\/span>mode\u00a0<\/span><\/span>and\u00a0<\/span>to\u00a0<\/span><\/span>report\u00a0<\/span><\/span>any\u00a0<\/span>instances\u00a0<\/span><\/span>of\u00a0<\/span>such\u00a0<\/span><\/span>behaviour\u00a0<\/span><\/span>to\u00a0<\/span>the\u00a0<\/span><\/span>relevant\u00a0<\/span><\/span>sub-divisions\u00a0<\/span><\/span>so\u00a0<\/span>that\u00a0<\/span><\/span>the\u00a0<\/span>defaulters\u00a0<\/span><\/span>would\u00a0<\/span>face\u00a0<\/span><\/span>harsh\u00a0<\/span>consequences.<\/span><\/span><\/span> <\/span><\/span><\/span>The\u00a0<\/span>MD\u00a0<\/span><\/span>examined\u00a0<\/span><\/span>the\u00a0<\/span>customer\u00a0<\/span><\/span>service\u00a0<\/span>centre\u00a0<\/span><\/span>during\u00a0<\/span><\/span>the\u00a0<\/span>visit\u00a0<\/span><\/span>and\u00a0<\/span><\/span>assessed\u00a0<\/span><\/span>how\u00a0<\/span>well\u00a0<\/span><\/span>the\u00a0<\/span>crucial\u00a0<\/span>component\u00a0<\/span><\/span>was\u00a0<\/span><\/span>operating.<\/span><\/span><\/span> <\/span><\/span><\/span>He\u00a0<\/span><\/span>gave\u00a0<\/span><\/span>the\u00a0<\/span>involved\u00a0<\/span><\/span>personnel\u00a0<\/span><\/span>instructions\u00a0<\/span><\/span>to\u00a0<\/span>be\u00a0<\/span><\/span>accessible\u00a0<\/span><\/span>to\u00a0<\/span>address\u00a0<\/span><\/span>customer\u00a0<\/span>complaints\u00a0<\/span><\/span>around-the-clock.<\/span><\/span><\/span> <\/span><\/span><\/span>He\u00a0<\/span><\/span>urged\u00a0<\/span><\/span>everyone\u00a0<\/span><\/span>to\u00a0<\/span>contact\u00a0<\/span><\/span>the\u00a0<\/span><\/span>toll-free\u00a0<\/span><\/span>lines\u00a0<\/span><\/span>1912\/0191-2479122\u00a0<\/span><\/span>if\u00a0<\/span><\/span>they\u00a0<\/span>had\u00a0<\/span><\/span>any\u00a0<\/span>complaints\u00a0<\/span><\/span>about\u00a0<\/span><\/span>power\u00a0<\/span><\/span>or\u00a0<\/span><\/span>billing.<\/span><\/span><\/span> <\/span><\/span><\/span>During\u00a0<\/span><\/span>the\u00a0<\/span><\/span>CNET\u00a0<\/span><\/span>inspection,\u00a0<\/span><\/span>the\u00a0<\/span>MD\u00a0<\/span><\/span>was\u00a0<\/span>informed\u00a0<\/span><\/span>about\u00a0<\/span><\/span>the\u00a0<\/span>latest\u00a0<\/span>system\u00a0<\/span><\/span>upgrade\u00a0<\/span><\/span>to\u00a0<\/span>the\u00a0<\/span><\/span>JPDCL\u00a0<\/span><\/span>software,\u00a0<\/span><\/span>which\u00a0<\/span><\/span>connects\u00a0<\/span><\/span>it\u00a0<\/span>to\u00a0<\/span><\/span>banking\u00a0<\/span>software\u00a0<\/span><\/span>and\u00a0<\/span><\/span>smart\u00a0<\/span><\/span>metres\u00a0<\/span><\/span>to\u00a0<\/span>offer\u00a0<\/span><\/span>a\u00a0<\/span>seamless\u00a0<\/span><\/span>end-user\u00a0<\/span>experience.<\/span><\/span><\/span> <\/span><\/span><\/span>He\u00a0<\/span><\/span>underlined\u00a0<\/span><\/span>that\u00a0<\/span><\/span>JPDCL\u00a0<\/span><\/span>software\u00a0<\/span>needs\u00a0<\/span><\/span>to\u00a0<\/span>be\u00a0<\/span><\/span>updated\u00a0<\/span><\/span>often\u00a0<\/span><\/span>to\u00a0<\/span>satisfy\u00a0<\/span><\/span>the\u00a0<\/span>demanding\u00a0<\/span>requirements\u00a0<\/span><\/span>as\u00a0<\/span><\/span>the\u00a0<\/span>company’s\u00a0<\/span>customer\u00a0<\/span>base\u00a0<\/span><\/span>grows.\u00a0<\/span><\/span>He\u00a0<\/span><\/span>also\u00a0<\/span>noted\u00a0<\/span><\/span>that\u00a0<\/span><\/span>extensive\u00a0<\/span><\/span>back-end\u00a0<\/span>support\u00a0<\/span><\/span>will\u00a0<\/span>be\u00a0<\/span><\/span>needed\u00a0<\/span>for\u00a0<\/span><\/span>the\u00a0<\/span>installation\u00a0<\/span><\/span>and\u00a0<\/span><\/span>transition\u00a0<\/span><\/span>to\u00a0<\/span><\/span>smart\u00a0<\/span><\/span>metres\u00a0<\/span><\/span>to\u00a0<\/span><\/span>be\u00a0<\/span><\/span>successful.<\/span><\/span><\/span> <\/span><\/span><\/span>Bavinder\u00a0<\/span><\/span>Kundal,\u00a0<\/span><\/span>Chief\u00a0<\/span><\/span>Engineer,\u00a0<\/span><\/span>Distribution,\u00a0<\/span><\/span>and\u00a0<\/span><\/span>other\u00a0<\/span>officers\u00a0<\/span><\/span>accompanied\u00a0<\/span><\/span>the\u00a0<\/span>MD.<\/span><\/span><\/span> <\/span><\/span><\/span>Anil\u00a0<\/span><\/span>Verma,\u00a0<\/span><\/span>the\u00a0<\/span>Executive\u00a0<\/span><\/span>Engineer\u00a0<\/span><\/span>for\u00a0<\/span>the\u00a0<\/span><\/span>IT\u00a0<\/span><\/span>&\u00a0<\/span><\/span>C\u00a0<\/span><\/span>Division\u00a0<\/span><\/span>at\u00a0<\/span><\/span>JPDCL,\u00a0<\/span><\/span>had\u00a0<\/span>previously\u00a0<\/span>informed\u00a0<\/span><\/span>the\u00a0<\/span>MD\u00a0<\/span><\/span>on\u00a0<\/span><\/span>the\u00a0<\/span>general\u00a0<\/span><\/span>operations\u00a0<\/span><\/span>of\u00a0<\/span>the\u00a0<\/span><\/span>IT\u00a0<\/span><\/span>Division.<\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n

\"
MD JPDCL visits Data Centre; directs for 24×7 availability of customer care executives<\/figcaption><\/figure>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

JAMMU: Today,\u00a0Jammu\u00a0Power\u00a0Distribution\u00a0Corporation\u00a0Limited\u00a0(JPDCL)\u00a0warned\u00a0negligent\u00a0customers\u00a0that\u00a0they\u00a0would\u00a0face\u00a0harsh\u00a0consequences\u00a0for\u00a0any\u00a0such\u00a0behaviour\u00a0on\u00a0their\u00a0side\u00a0and\u00a0sternly\u00a0urged\u00a0the\u00a0officers\u00a0to\u00a0maintain\u00a0a\u00a0watchful\u00a0eye\u00a0out\u00a0for\u00a0instances\u00a0of\u00a0illegal\u00a0connections,\u00a0metre\u00a0tampering,\u00a0and\u00a0billing\u00a0irregularities. When\u00a0Vikas\u00a0Kundal,\u00a0the\u00a0managing\u00a0director\u00a0of\u00a0JPDCL\u00a0Jammu,\u00a0paid\u00a0an\u00a0unexpected\u00a0visit\u00a0to\u00a0the\u00a0data\u00a0centre\u00a0and\u00a0customer\u00a0care\u00a0centre\u00a0at\u00a0Gladni\u00a0Grid\u00a0Station,\u00a0Narwal,\u00a0he\u00a0gave\u00a0these\u00a0instructions\u00a0to\u00a0the\u00a0pertinent\u00a0employees. The\u00a0MD\u00a0warned\u00a0that\u00a0metre\u00a0tampering\u00a0puts\u00a0consumers’\u00a0safety\u00a0at\u00a0risk\u00a0by\u00a0posing\u00a0a\u00a0risk\u00a0of\u00a0electrical\u00a0fires,\u00a0explosions\u00a0and\u00a0other\u00a0safety\u00a0concerns\u00a0that\u00a0could\u00a0have\u00a0serious\u00a0effects,\u00a0even\u00a0as\u00a0he\u00a0urged\u00a0them\u00a0to\u00a0abstain\u00a0from\u00a0any\u00a0criminal\u00a0conduct\u00a0of\u00a0this\u00a0kind.Conversely,\u00a0it\u00a0will\u00a0force\u00a0customers\u00a0to\u00a0deal\u00a0with\u00a0frequent\u00a0power\u00a0outages\u00a0as\u00a0a\u00a0result\u00a0of\u00a0their\u00a0own\u00a0negligence\u00a0in\u00a0engaging\u00a0in\u00a0connecting\u00a0up\u00a0or\u00a0tampering\u00a0with\u00a0metres. He\u00a0instructed\u00a0the\u00a0employees\u00a0to\u00a0closely\u00a0monitor\u00a0the\u00a0hooking\u00a0and\u00a0bypassing\u00a0of\u00a0metres\u00a0via\u00a0online\u00a0mode\u00a0and\u00a0to\u00a0report\u00a0any\u00a0instances\u00a0of\u00a0such\u00a0behaviour\u00a0to\u00a0the\u00a0relevant\u00a0sub-divisions\u00a0so\u00a0that\u00a0the\u00a0defaulters\u00a0would\u00a0face\u00a0harsh\u00a0consequences. The\u00a0MD\u00a0examined\u00a0the\u00a0customer\u00a0service\u00a0centre\u00a0during\u00a0the\u00a0visit\u00a0and\u00a0assessed\u00a0how\u00a0well\u00a0the\u00a0crucial\u00a0component\u00a0was\u00a0operating. He\u00a0gave\u00a0the\u00a0involved\u00a0personnel\u00a0instructions\u00a0to\u00a0be\u00a0accessible\u00a0to\u00a0address\u00a0customer\u00a0complaints\u00a0around-the-clock. He\u00a0urged\u00a0everyone\u00a0to\u00a0contact\u00a0the\u00a0toll-free\u00a0lines\u00a01912\/0191-2479122\u00a0if\u00a0they\u00a0had\u00a0any\u00a0complaints\u00a0about\u00a0power\u00a0or\u00a0billing. During\u00a0the\u00a0CNET\u00a0inspection,\u00a0the\u00a0MD\u00a0was\u00a0informed\u00a0about\u00a0the\u00a0latest\u00a0system\u00a0upgrade\u00a0to\u00a0the\u00a0JPDCL\u00a0software,\u00a0which\u00a0connects\u00a0it\u00a0to\u00a0banking\u00a0software\u00a0and\u00a0smart\u00a0metres\u00a0to\u00a0offer\u00a0a\u00a0seamless\u00a0end-user\u00a0experience. He\u00a0underlined\u00a0that\u00a0JPDCL\u00a0software\u00a0needs\u00a0to\u00a0be\u00a0updated\u00a0often\u00a0to\u00a0satisfy\u00a0the\u00a0demanding\u00a0requirements\u00a0as\u00a0the\u00a0company’s\u00a0customer\u00a0base\u00a0grows.\u00a0He\u00a0also\u00a0noted\u00a0that\u00a0extensive\u00a0back-end\u00a0support\u00a0will\u00a0be\u00a0needed\u00a0for\u00a0the\u00a0installation\u00a0and\u00a0transition\u00a0to\u00a0smart\u00a0metres\u00a0to\u00a0be\u00a0successful. Bavinder\u00a0Kundal,\u00a0Chief\u00a0Engineer,\u00a0Distribution,\u00a0and\u00a0other\u00a0officers\u00a0accompanied\u00a0the\u00a0MD. 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